The Business Challenge

Property managers waste time on phone calls and manual work orders
while tenants struggle with slow maintenance response and poor communication.

Current Pain Points:

Phone Call Overload: Staff spend hours fielding maintenance requests and questions
Manual Work Orders: Paper-based tracking leads to lost requests and delays
No Communication Channel: No way to broadcast announcements or updates
Amenity Conflicts: Double-bookings for gym, pool, party room
Document Chaos: Tenants can't access lease, rules, or building documents
Poor Accountability: No visibility into maintenance status or response times

What Success Looks Like:

Tenants submit maintenance requests with photos via mobile app
Automated work order routing to appropriate staff
Real-time status updates and completion notifications
Digital amenity booking with calendar availability
Push notifications for announcements and emergencies
Centralized document library accessible 24/7

Our Solution: Integrated Tenant & Property Manager Platform

Native mobile app for tenants paired with property manager dashboard,
built on AWS serverless infrastructure for scalability and reliability.

Core Features

Maintenance Requests

Submit requests with photos, track status, rate service, emergency priority flagging

Amenity Booking

Reserve gym, pool, party room, parking spots with calendar view and availability alerts

Announcements & Alerts

Building updates, maintenance schedules, emergency notifications, community events

Document Library

Lease agreements, building rules, contact directory, insurance certificates

Manager Dashboard

Work order management, tenant directory, analytics, maintenance scheduling, reporting

In-App Messaging

Direct communication with property management, threaded conversations, file attachments

Technical Architecture

Native Mobile Apps

iOS: Swift, SwiftUI, Photo Library, Push Notifications, Calendar integration
Android: Kotlin, Jetpack Compose, Firebase Cloud Messaging, Material Design
Photo Uploads: Camera integration for maintenance request documentation
Offline Support: Queue requests when offline, sync when reconnected

AWS Serverless Backend

API Gateway + Lambda: REST APIs for requests, bookings, announcements
DynamoDB: Work orders, tenant profiles, amenity calendars, messaging
S3: Photo storage for maintenance requests, document library
SNS: Push notification delivery and email alerts
Cognito: Tenant authentication, property manager roles

Deployment Timeline & Process

Week 1

Discovery & Design

Workflow mapping, amenity types, document structure, UX design

Week 2-3

Core Development

Mobile apps, work order system, amenity booking, manager dashboard

Week 4

Testing & Training

QA, staff training, tenant data migration, beta testing

Week 5

Launch

App Store submission, tenant onboarding, support setup, monitoring

Deployment Models Available

Private Instance

Dedicated AWS infrastructure under your account. Full control and data ownership.

White-Label Multi-Tenant

Shared infrastructure, your branding. Lower cost, faster deployment.

Hybrid

Start multi-tenant, migrate to private instance as you scale.

Expected Business Impact

70%

Reduction in Phone Calls

Digital requests and self-service eliminate most phone inquiries

50%

Faster Maintenance Response

Automated routing and tracking accelerate resolution times

90%

Tenant Satisfaction Increase

Transparency and responsiveness improve tenant experience

Additional Benefits

Staff Efficiency

Free up hours previously spent on phone calls and paperwork

Better Accountability

Full audit trail of all requests and responses

Amenity Optimization

Analytics on usage patterns, eliminate double-bookings

Document Compliance

Ensure all tenants have access to required documents

Real Estate / Property Management

Property Management Tenant Services Platform