Privacy Policy | ISM Ecuador

1. Introduction

Integral Social Media, operating under the legal entity Visitec S.A. ("we," "us," or "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ism.ec and use our services.

Company Details:

Legal Name	Visitec S.A.
Trading As	Integral Social Media (ISM)
RUC	1792390559001
Expediente	149237 (Superintendencia de Compañías)
Registered in	Ecuador
Email	info@ism.ec
Phone	+593 984 81 44 97

2. Information We Collect

2.1 Information You Provide

When you use our contact form or communicate with us, we may collect:

Contact Information: Name, email address, phone number, company name
Business Information: Industry, service interests, project details
Communication Data: Messages, inquiries, and correspondence
Referral Information: How you heard about us

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

Usage Data: Pages visited, time spent, click patterns
Device Information: Browser type, operating system, device type
IP Address: Your internet protocol address and approximate location
Cookies: Small data files stored on your device (see our Cookie Policy)

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To respond to your inquiries, provide consultations, and deliver our software development services
Communication: To send you updates, newsletters, and marketing materials (with your consent)
Website Improvement: To analyze website usage and improve user experience
Legal Compliance: To comply with legal obligations and enforce our terms
Business Operations: For internal record-keeping and business analytics

4. Legal Basis for Processing (Ecuador Data Protection)

We process your personal data based on:

Consent: You have given explicit consent for specific purposes
Contract Performance: Processing is necessary to fulfill our services
Legitimate Interest: For business operations, marketing, and website improvement
Legal Obligation: To comply with Ecuadorian laws and regulations

5. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who assist our operations:
- AWS (Amazon Web Services): Cloud hosting and data storage
- SendGrid: Email delivery services
- Google Analytics: Website analytics (anonymized data)
Legal Requirements: Government authorities when required by Ecuadorian law
Business Transfers: In case of merger, acquisition, or asset sale

We do not sell your personal data to third parties.

6. Data Storage and Security

Your data is stored on secure servers provided by Amazon Web Services (AWS) with industry-standard encryption and security measures. We implement:

SSL/TLS encryption for data transmission
Access controls and authentication
Regular security audits and monitoring
Employee confidentiality agreements

Data Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by Ecuadorian law.

7. Your Rights

Note: These rights apply only if you have provided personal data to us (e.g., by submitting our contact form). If you have only visited our website anonymously without submitting any forms, we do not hold personal data about you.

Under Ecuadorian data protection laws, individuals whose data we process have the right to:

Access: Request a copy of your personal data we hold
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your data (right to be forgotten)
Restriction: Request limitation of processing
Objection: Object to processing for marketing purposes
Data Portability: Receive your data in a structured, machine-readable format
Withdraw Consent: Withdraw consent at any time where processing is based on consent

7.1 How to Exercise Your Rights

To exercise any of these rights, please contact us at info@ism.ec with the subject line "Data Rights Request."

Identity Verification: To protect your privacy and security, we will verify your identity before processing your request. You may be asked to provide:

The email address or contact information you used when submitting data to us
Details about your inquiry or interaction with us to confirm your identity
Additional identification if required by law

Response Time: We will respond to verified requests within 15 business days. If we need more time, we will inform you of the reason and extension period.

No Data Found: If we have no personal data associated with your request, we will inform you accordingly.

8. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. For detailed information, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.

11. International Data Transfers

Your data may be transferred to and processed in countries outside Ecuador (e.g., AWS data centers). We ensure appropriate safeguards are in place to protect your data in compliance with Ecuadorian law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Visitec S.A. (Integral Social Media)
Email: info@ism.ec
Phone: +593 984 81 44 97
Website: ism.ec

14. Regulatory Authority

If you believe your data protection rights have been violated, you may file a complaint with the relevant Ecuadorian data protection authority.

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