Food & Beverage | Retail | Hospitality
Restaurant & Retail Loyalty
Regulars come back to a place that knows them. With ISM POS every diner has their own tab,
their receipts and a split bill from the first visit — and when your brand wants points, tiers or offers, we build that program to your rules.
ISM POS for cafés and restaurants; custom loyalty programs for restaurants, retail stores, salons, gyms and hospitality.
The Business Challenge
Restaurants, retail stores and hospitality businesses lose regulars to competitors
because nothing connects one visit to the next.
Current Pain Points:
- Paper Punch Cards: Easily lost, no customer data captured, fraud-prone
- Anonymous Customers: Every visit starts from zero; nobody knows who the regulars are
- Waiting for the Bill: The table waits for the check, then waits again to split it
- Credit in a Notebook: Regulars' tabs live on paper behind the counter
- Generic Offers: Promotions can't follow what a customer actually buys
- No Way Back: Nothing reaches a customer between visits
What Success Looks Like:
- Diners order and follow their own tab from their phone
- Every receipt kept in the diner's own history
- Regulars' credit tabs recorded in the system, not a notebook
- The bill split at the table without a recount at the till
- Sales by hour and by product show who comes back and what they order
- Loyalty rules designed around your products and your margins
Start with ISM POS: the Diner Is Already in the System
In ISM POS the diner is one of seven roles, next to cashier, kitchen, owner, accountant, supplier and head office.
Every order prints at its station the moment it's committed, and the diner sees it on their own tab.
What Your Diners Get with ISM POS
Order and Follow the Tab
Diners order and watch their own tab as it grows; each order prints at its kitchen station the moment it's committed
Receipt History
Every receipt kept for the diner, with an SRI-authorized electronic invoice behind each sale
Credit Tabs (Fiado)
Regulars run a tab on credit, recorded in the system with its balance
Split the Bill
The table divides the check itself, without a recount at the till
Menu Discovery & Ratings
Diners browse the menu and rate what they ordered, with nothing to install
Sales Analytics
Sales by hour and by product, a demand calendar, menu engineering and comparison across locations
Loyalty Programs, Built to Your Rules
Points, tiers and offers aren't a template we switch on. We design and build the program for your brand
on top of your sales and customer data, so the rules fit your products and your margins.
Mechanics We Build to Order
Multi-Tier Loyalty Levels
Bronze → Silver → Gold → Platinum. You define the tiers, what unlocks them and the benefits at each level; customers see their progress toward the next one.
Examples: Coffee shop: “Buy 10 drinks → Silver”, Restaurant: “Spend $500 → Gold VIP”, Salon: “6 services → Platinum”
Streak & Frequency Bonuses
Reward consistent behavior: a bonus for three visits in a row, a reward for weekly regulars, a win-back offer when someone stops coming.
Examples: Restaurant: “Lunch 5 days → Free dessert”, Gym: “10 consecutive days → Bonus class”, Retail: “Weekly shopper rewards”
Challenges & Missions
Time-limited challenges such as “Try 3 new menu items this month” or “Refer 2 friends”, with badges and rewards to unlock.
Examples: Retail: “Summer Collection Challenge → Gift”, Salon: “Try 3 new services → Gift”, Restaurant: “Menu Adventurer badge”
Dynamic Point Multipliers
Double points on slow days, triple points on a new product, a bonus for ordering from the table. You decide which behaviors to reward; we build the logic.
Examples: Restaurant: “Happy Hour 2-4pm → 2x points”, Retail: “Slow days → Bonus points”, Gym: “Off-peak hours incentive”
Custom Rewards Tailored to Your Business
No generic discount vouchers. Rewards that make sense for your business model and your margins:
Product/Service-Specific Rewards
Restaurant: “Free appetizer”, Retail: “BOGO on accessories”, Salon: “Free blowout”, Gym: “Free personal training session”. Real rewards that drive behavior, not just discounts.
Experience-Based Rewards
Restaurant: “VIP seating”, “Chef's table”; Retail: “Early access sales”, “Personal shopping”; Salon: “Priority booking”; Gym: “Guest passes”. Rewards money can't buy.
Tiered & Time-Sensitive Rewards
“Expires in 48 hours”, “Gold members only”, “Birthday month special”. Urgency and exclusivity that bring customers back sooner.
🎯 A Back Office Your Team Runs
Every program we build comes with a back office for your marketing team: campaigns, point values and challenges are theirs to adjust after go-live, without a developer.
Technical Architecture
Where Customers Meet It
- ISM POS: Diner screens on the customer's own phone, with nothing to install
- Native Apps: When your brand wants its own app: Swift and SwiftUI on iOS, Kotlin and Jetpack Compose on Android
- QR Scanner: Camera scanning to identify the customer at the till
- Push Notifications: Offers and reminders delivered to iOS and Android
AWS Serverless Backend
- API Gateway + Lambda: Auto-scaling APIs for loyalty rules and rewards
- DynamoDB: Customer profiles, points balances and reward history
- Sales Data: The program reads the same sales your POS records
- S3 + CloudFront: Images and static assets served through a CDN
Deployment Process
Step 1
Discovery & Design
Loyalty rules, rewards, branding, UX design
Step 2
Core Development
Loyalty engine, apps or diner screens, back office, POS integration
Step 3
Testing & Refinement
QA, performance testing, acceptance testing with your staff, refinements
Step 4
Launch
App Store submission, production deployment, staff training
Deployment Models Available
Private Instance
Dedicated AWS infrastructure under your account. Full control and data ownership.
🏢 White-Label Multi-Tenant
Shared infrastructure, your branding. Lower cost, faster deployment.
🔄 Hybrid
Start multi-tenant, migrate to private instance as you scale.
What Changes for Your Venue
Regulars You Recognize
Tabs, receipts and credit balances tied to each diner, visit after visit
A Faster Close of the Bill
The tab and the split are already on the diner's screen when the table asks for the check
Rewards That Fit Your Margins
A program built around your products, not a discount template
Additional Benefits
Customer Insight
See who comes back, how often, and what they order
Campaigns Your Team Controls
Birthday rewards and win-back offers, set from the back office
Scalable Infrastructure
A serverless AWS backend that grows with your customer base
Multi-Location Support
A head-office console pushes catalog and procedures to every branch and compares their performance
Ready to Bring Your Regulars Back?
Tell us about your venue: we'll install ISM POS and, if you want one, design the loyalty program around it.
🍪 We value your privacy
We use cookies and analytics to understand how you use our site and improve your experience. This includes Google Analytics for tracking site usage.
By clicking "Accept", you consent to analytics tracking. Learn more in our Cookie Policy and Privacy Policy.